Last updated: 13/03/2026
1. Introduction
Elite Glass Solutions Pty Ltd (ABN 31 149 318 561) is the organisation responsible for the collection and handling of personal information described in this Privacy Policy.
Elite Glass Solutions respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through:
- our website
- customer orders and trade accounts
- communications with our team
- marketing activities
- customer support enquiries
- interactions with our online systems and services
Use of our website and services is subject to this Privacy Policy. Elite Glass Solutions collects, uses, and manages personal information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs). By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law for specific uses of personal information, we will obtain that consent separately.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business operations.
Personal information may be collected directly from you when you provide it to us, or automatically when you interact with our website or digital systems.
Information collected directly from you may include details provided when you create a trade account, place an order, contact us, or communicate with our team.
Information collected automatically may include technical information generated when you use our website, such as IP address, browser type, device information, and website usage data collected through cookies or analytics tools.
This may include:
Identity Information
- name
- business name
- job title
- authorised account contact details
Business Information
- Australian Business Number (ABN)
- business trading details
- company address
Contact Information
- phone number
- email address
- billing and delivery addresses
Account Information
- website login credentials
- trade account information
- account preferences
Order Information
- products ordered
- purchase history
- delivery instructions
- order tracking information
Technical Information
- IP address
- browser type
- device information
- website activity and analytics data
Communications
- enquiries submitted through forms
- customer service interactions
- feedback or complaints
We generally do not collect sensitive personal information unless required by law or necessary to provide a specific service.
3. Children’s Privacy
Elite Glass Solutions does not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information from a minor has been collected without appropriate consent, we will take reasonable steps to delete that information.
4. How We Collect Personal Information
We may collect personal information when you:
- create a trade account
- place an order
- submit a website enquiry
- contact our customer service team
- subscribe to marketing communications
- access restricted areas of our website
- participate in promotions or surveys
We may also collect information automatically when you interact with our website through cookies, analytics services, and security systems.
Some personal information is required for us to provide products, services, trade accounts, or website functionality. If required information is not provided, we may be unable to process orders, establish trade accounts, provide customer support, or deliver certain services.
Where you provide personal information about another individual (such as an authorised account user or delivery contact), you confirm that you are authorised to provide that information and that the individual has been informed that their information may be handled in accordance with this Privacy Policy.
5. Trade Account Information
Elite Glass Solutions primarily supplies products to trade professionals within the glazing, construction and building industries.
When applying for or managing a trade account we may collect:
- business name
- ABN
- company contact information
- authorised account users
- account activity and purchase history
This information is used to:
- establish and manage trade accounts
- provide trade pricing and account features
- manage orders and delivery
- communicate with authorised account representatives
6. Business Verification for Trade Accounts
To ensure that trade pricing and services are provided to legitimate industry professionals, we may verify trade account applications using information such as:
- Australian Business Number records
- publicly available business registers
- industry references
- supporting documentation where necessary
This verification helps protect our business and customers from fraud or misuse of trade accounts.
7. Website Login and Trade Pricing
Some areas of our website, including product pricing and ordering functions, are restricted to registered trade customers.
To operate these systems we may collect and store:
- login credentials
- account identifiers
- IP addresses
- session and activity data
This information is used to:
- authenticate authorised users
- provide personalised trade pricing
- manage account security
- detect unauthorised access attempts
Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their account. If you become aware of any unauthorised access, suspected security breach, or misuse of your account, you must notify Elite Glass Solutions as soon as possible.
Elite Glass Solutions reserves the right to suspend or restrict access to any account where suspicious activity, automated access, credential misuse, or behaviour inconsistent with normal account usage is detected. This may include temporary restrictions while security checks or investigations are undertaken to protect the integrity of our systems and customer accounts.
8. Account Security Responsibility
Trade account holders are responsible for maintaining the confidentiality of their login credentials and restricting access to authorised personnel only.
Elite Glass Solutions is not responsible for any loss, unauthorised orders, or disclosure of trade pricing resulting from failure to protect login credentials or from unauthorised access occurring through the account holder’s systems or personnel.
Users must notify Elite Glass Solutions as soon as possible if they believe their account credentials have been compromised.
9. Why We Collect Personal Information
We collect personal information to:
- process and fulfil orders
- manage trade accounts
- arrange product delivery
- provide customer support
- process payments
- administer warranties and returns
- improve our products and services
- operate our website and digital systems
- detect fraud or security threats
- send marketing communications where permitted
We only collect, use and disclose personal information where it is reasonably necessary for our business activities or otherwise permitted under applicable privacy laws.
10. Disclosure of Personal Information
We may disclose personal information to trusted service providers where reasonably necessary to operate our business.
These providers may include:
- payment processors that securely handle transaction payments
- website hosting and cloud infrastructure providers that operate our online systems
- IT and software providers that support business operations
- analytics and website performance services that help us understand how our website is used
- marketing and email platforms used to send communications
- logistics and shipping providers that deliver customer orders
- professional advisers such as accountants, auditors, or lawyers
We may also disclose information where required or authorised by law.
We do not sell personal information to third parties.
11. Delivery and Logistics Providers
To deliver products purchased through our website, we may disclose necessary information to shipping providers such as Australia Post or other courier services.
Information shared may include:
- name
- delivery address
- phone number
- email address for delivery notifications
- shipment details
Delivery providers may send shipment tracking updates or delivery notifications by email or SMS.
12. Product Delivery Limitations
Many products supplied by Elite Glass Solutions are specialised hardware intended for installation by professional tradespeople.
For safety and logistical reasons:
- some products may require delivery to business premises
- certain items may not be available for residential shipment
- deliveries may require authorised recipients or site contacts
- Other products are not available to ship at all and may require collection due to size and shape.
Delivery information is collected and used only for the purpose of managing safe product distribution.
13. Direct Marketing
We may use personal information to send marketing communications about product updates, promotions, industry news, or special offers where you have provided consent, where you have an existing business relationship with us, or where otherwise permitted under the Spam Act 2003 (Australia).
These communications may be sent via email or other electronic methods in accordance with the Spam Act 2003 (Australia).
You may opt out of marketing communications at any time using the unsubscribe link provided or by contacting us.
14. Cookies and Website Analytics
Our website may use cookies and third‑party analytics services (such as Google Analytics or similar tools) to improve functionality and understand how visitors use our website.
Cookies may be used to:
- recognise returning visitors
- analyse website performance
- improve the user experience
- support website security systems
- support login sessions and trade account functionality
You may control cookie settings through your browser.
15. Web Server Logs
Our website servers may automatically record technical information when users access our website. This information may include:
• IP address
• browser type and version
• device type and operating system
• referring pages
• date and time of access
• pages visited and interactions with the website
This information is used for system administration, website security, fraud detection, troubleshooting, and statistical analysis of website usage.
Server log data is generally used in aggregated form and is not used to identify individuals unless required to investigate security incidents or unlawful activity.
16. Automated Systems and Fraud Prevention
We may use automated systems to monitor website activity and detect:
- fraudulent transactions
- suspicious login attempts
- automated attacks or malicious activity
These systems help protect customer accounts and maintain the security of our services.
Where suspicious activity is detected we may restrict access while an investigation is undertaken.
17. Automated Access and Website Protection
Our website and online systems are intended for normal use by authorised users.
Unauthorised automated access, scraping, data harvesting, or the use of bots or automated tools to extract product data, pricing information, or other website content without permission may result in access restrictions, account suspension, or other action taken to protect the integrity of our systems.
We may use technical and monitoring systems to detect and prevent such activity.
18. Overseas Disclosure
Some service providers used to operate our website or business systems may store or process data outside Australia.
These service providers may be located in Australia or overseas, including jurisdictions such as the United States, the European Union, or other regions where technology service providers operate.
Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure those providers handle the information in accordance with privacy standards comparable to the Australian Privacy Principles.
19. Security of Personal Information
Elite Glass Solutions takes reasonable steps to protect personal information from:
- misuse
- interference
- loss
- unauthorised access
- modification
- disclosure
Security measures may include:
- encrypted website connections
- secure hosting environments
- restricted internal access to systems
- monitoring for cybersecurity threats
- access controls to ensure only authorised personnel can access personal information
- internal privacy and security policies and staff training regarding the handling of personal information
While we take reasonable steps to protect information, no online transmission can be guaranteed to be completely secure.
20. Data Retention
We retain personal information only for as long as reasonably necessary to:
- fulfil contractual obligations
- comply with legal and accounting requirements
- manage trade accounts and order history
- resolve disputes or warranty claims
Information that is no longer required may be securely deleted or de-identified.
Certain records may be retained for longer periods where required by law. For example, accounting and financial transaction records may be retained for at least seven (7) years in accordance with Australian legal and taxation requirements.
Personal information associated with inactive trade accounts may also be retained for administrative and record-keeping purposes.
21. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of any inaccurate or incomplete information.
Requests for access or correction can be made by contacting us using the details in the Contact Us section of this policy. We may request verification of your identity before providing access to personal information.
We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
22. Privacy Complaints
If you believe we have breached your privacy rights, you may contact us using the details in the Contact Us section and provide details of your complaint.
We will acknowledge your complaint and investigate the matter. We aim to respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
23. Data Breach Response
If we become aware of a data breach that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breach scheme under the Privacy Act 1988 (Australia).
This may include notifying affected individuals and the Office of the Australian Information Commissioner where required.
24. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the "Last Updated" date at the top of the policy will indicate when changes were made.
25. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Elite Glass Solutions
Melbourne Office
170 Derrimut Drive
Derrimut VIC 3026
Adelaide Office
7 Manfull Street
Melrose Park SA 5039
Website
https://eliteglasssolutions.com.au