Change of Mind Returns
Elite Glass Solutions does not accept returns for change of mind.
If, at Elite Glass Solutions' sole discretion, a change-of-mind return is approved, a 15% restocking fee will apply and will be deducted from any credit or refund issued.
Return Requirements
To process a return, proof of purchase is required. Please provide a receipt, invoice, or other valid proof of purchase.
Return Conditions
Returns may be refused, or only a partial refund may be granted, if:
- The item is not in its original condition.
- The item is not returned in its original packaging.
- The item has been damaged or is missing parts for reasons not attributable to Elite Glass Solutions.
Refunds
Once your returned item has been received and inspected, we will notify you by email of the outcome of your refund request.
If approved, the refund will be processed and credited to your original payment method within a reasonable timeframe.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as refunds can take several business days to appear.
If you have completed the above steps and still have not received your refund, please contact us at sales@eliteglasssolutions.com.au.
Sale Items
Refunds are not available for sale or clearance items unless required under Australian Consumer Law.
Exchanges
We will replace items only where they are found to be defective or faulty.
To arrange an exchange, please contact sales@eliteglasssolutions.com.au.
Products may be returned to either of the following locations:
Melbourne Office
170 Derrimut Drive
Derrimut VIC 3026
Adelaide Office
7 Manfull Street
Melrose Park SA 5039
Return Shipping
Customers are responsible for all return shipping costs unless otherwise required by Australian Consumer Law.
Original shipping charges are non-refundable.
Delivery times for exchanged products may vary depending on location.
We recommend using a trackable shipping service and/or purchasing shipping insurance. Elite Glass Solutions cannot guarantee receipt of returned items that are lost in transit.
Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law. Products that fail to meet consumer guarantees may be entitled to a repair, replacement, or refund as provided by law.